We take our customers' privacy very seriously, and go to great lengths to protect any details you provide to us.
We collect information about our customers in order to provide higher levels of customer service for our users and to properly deliver our software licenses. By collecting information, we are able to let you know about products and services that may interest you, and as well as keep you updated with about new releases, special offers, product updates and upcoming events.
Information collected from Kingsoft Office customers includes: names, mailing addresses, email addresses, contact preferences, credit/debit card information and the details of the Kingsoft products owned by the customer, such as: Kingsoft Office serial number, date of purchase and any previous customer service issues. This information is used for a number of purposes:
• When responding to customer inquiries - having background information about our customers helps our staff assist you more efficiently.
• In situations involving downloading software updates, participating in online surveys, registering for seminars, registering to purchase products, or discussing a service issue, customer account information is necessary.
• For market research- this helps us to understand our customers better, enabling us to improve our products and services by accounting for such things as occupation and computing habits.
• Personal information may be used in order to provide requested products or to conduct audits, analysis and research.
• Website improvement - we collect data on how customers interact with our website.
At Kingsoft office we value our relationships with our customers and therefore promise to you that we will never sell or rent your personal information to third party marketers.
Externally, Kingsoft Office has working relationships with companies who provide products and services to our customers on our behalf. It is therefore sometimes necessary to provide these companies with information about our customers so that they can:
•Deliver quality products and services to you
•Complete customer transactions
•Extend customer credit
•Provide high standards of customer service
•Manage and enhance our collection of customer information
•Provide higher levels of customer service
•Assess customers' interest in specific products and services
•Conduct market research and measure customer satisfaction levels
Furthermore, Kingsoft is duty-bound to release customer information if it is in the interests of national security, enforcement of the law or other issues of public importance. Kingsoft is also required by law or litigation to disclose private information if it is deemed necessary.
Kingsoft office takes a number of precautions to ensure that your data cannot be lost, stolen, misused, subjected to unauthorized access, disclosed, changed or destroyed. These measures include: Administrative, Technical,Physical.
When purchasing products or services from us, a secure server is used that is hosted by Paypal, SWREG and other third party payment processors. All of the data, including names, addresses, credit/debit card numbers, expiration dates, etc, is encrypted before being sent to Kingsoft. Encryption is difficult to decode and prevents your payment details being stolen and misused.
There are also a number of ways that you, the user, can protect yourself from malicious attacks online. Always use a secure web browser and try to change your passwords regularly, ideally mixing numbers and letters together.
Kingsoft is firmly against all kinds of malware, and it is our promise that no piece of Kingsoft software will intentionally compromise a user's security or privacy. All Kingsoft software can be manually uninstalled from devices easily, through a designated uninstall utility. All of Kingsoft's software has passed vigorous Kaspersky and Rising anti-virus/malware tests before being released to the public. This means that no Kingsoft software will have features similar to the features of malware; reinstallers are not employed, information that would allow someone to personally identify a user is not collected, and they will not contain any hidden third party applications such as spyware, malware, adware, viruses, worms, Trojan's, etc. Overall, Kingsoft software will not jeopardize any customer's privacy or security.
Links to other companies can be found on the Kingsoft website. Kingsoft would like to state that we are not responsible or accountable for the privacy policies of those websites although we would actively encourage the individual user to examine those privacy policies before providing personal information about themselves.